Refund and Return Policy

Effective Date: May 22, 2025

Welcome to FilterCrown.com. We value your satisfaction and strive to provide high-quality products. Please read our Refund and Return Policy carefully to understand your rights and obligations.

1. Return Eligibility

Returns are accepted under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged, you may request a return within 7 days of delivery.

• Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 hours of delivery.

To initiate a return, contact us at hello.filtercrown@gmail.com with your order details and a description of the issue.

2. Non-Returnable Items

Certain items are not eligible for return:

• Products that have been used or are not in their original condition.

• Items without original packaging, tags, or seals.

• Customized or personalized products.

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

3. Return Process

To process a return:

1. Contact Us: Email hello.filtercrown@gmail.com within the specified time frame.

2. Provide Details: Include your order number, reason for return, and supporting images if applicable.

3. Await Approval: Our team will review your request and, if approved, provide return instructions.

Please note:

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

• We recommend using a trackable shipping method for returns.